How It Works
Face-to-face communication for contact centres Every day, millions of people use video to connect with their colleagues, friends and family. Now with Puzzel Live Share, they can connect with your contact centre team too! Video enables you to serve customers live and face to face, regardless of their location, making it a highly convenient and effective channel for solving problems and building rapport. Visual media Visual media makes it easier than ever before for your customers to explain and substantiate complex problems, such as a burst pipe, a faulty appliance or a traffic accident. Screen-sharing and co-browsing Even the best designed websites and online stores can sometimes require a helping hand. With Puzzel Live Share, your contact centre agents can share web sessions and co-browse with customers to help them navigate your website or assist with online tasks.